Service Providers & Subprocessors
Version 2026-10-10 · Last updated 10 October 2026
The ZaLink platform and ZaLink AI are operated by ZaLink using carefully selected third-party service providers. This page explains the kinds of service providers that may process data for ZaLink, what they do and where processing takes place.
Additional information regarding relevant subprocessors can be made available to business customers on justified request, or as required by applicable law or contract: ask us at support@zalink.ai. How service providers are engaged for your business data is set out in our Data Processing Addendum; how we handle personal data generally is in our Privacy Policy.
1. Categories of service providers
| Category | What they do for ZaLink | Data involved | Where |
|---|---|---|---|
| Cloud infrastructure and hosting service providers | Host and run the infrastructure the ZaLink platform operates on: the database, file storage, sign-in, the server functions that run the service, and the zalinkai.com website. | All workspace data: accounts, conversations and messages, media, contacts and CRM, appointments, orders, knowledge base, settings, billing status. For the website, standard web request data. | Database and stored files: Singapore. Some server functions may run in other regions. |
| AI processing service providers | Provide the AI processing that ZaLink AI uses to generate AI-assisted replies, understand voice notes and images, and read and index the knowledge base. ZaLink does not develop its own foundation models. | Customer messages and recent conversation history, voice-note audio, images and captions, knowledge-base text and documents, business details used in replies. | The providers' own infrastructure, which may be outside the UAE. |
| Communications and messaging service providers | Deliver WhatsApp messages to and from your connected number, and WhatsApp alerts to the staff numbers you choose. The WhatsApp platform also processes this data under its own business terms. | Message content, customer WhatsApp numbers and profile names, media, message templates, delivery status. | The providers' own infrastructure, which may be outside the UAE. |
| Payment processing service providers | Process online card payments and subscription management through secure payment pages. ZaLink does not receive or store complete payment-card details. Online payment is not yet active; until it is, subscriptions are billed manually. | Workspace name and ID, the billing administrator's email, plan and payment status. Card and billing details are collected by the payment processor itself. | The providers' own infrastructure, which may be outside the UAE. |
| Security, email and operational service providers | Send account emails such as verification codes, handle email sent to our support address, and deliver some of the web fonts used by the website and app. | Email addresses and the content of those emails; standard web request data such as IP address and browser. | The providers' own infrastructure, which may be outside the UAE. |
2. Integrations you choose to connect
Some features send data to a third party only if your business connects it. These providers act for your business under your own agreement with them:
- Point-of-sale ordering: where ordering is switched on, order details (items, quantities, options) and, where your settings allow, the customer's name are sent to your point-of-sale provider.
- WhatsApp connection step: when you connect a WhatsApp number through the WhatsApp platform's own signup flow, the platform's script runs in your browser during that step.
3. Changes
ZaLink keeps an accurate record of the service providers it uses and updates this page when a new category of provider is added. Business customers can ask to be told about new subprocessors as described in the Data Processing Addendum. Questions: support@zalink.ai.