Subscription, Cancellation & Refund Policy
Version 2026-10-10 · Last updated 10 October 2026
This policy explains how ZaLink AI subscriptions are billed, renewed, changed and cancelled, and when money is refunded. It forms part of our Terms of Service. ZaLink AI is a business service: it is sold to companies for use in their business, not to consumers.
1. Plans and prices
ZaLink AI is offered on monthly plans. Each plan includes a monthly allowance of AI messages and the features listed on the Billing page and on zalinkai.com at the time you subscribe.
| Plan | Monthly price | AI messages included per month |
|---|---|---|
| Starter | AED 149 | 1,000 |
| Business | AED 349 | 5,000 |
| Pro | AED 999 | 20,000 |
Prices are in UAE dirhams (AED). VAT: [whether prices include or exclude VAT, and ZaLink's VAT registration — to be confirmed].
WhatsApp fees are separate. WhatsApp messaging fees are charged by the WhatsApp platform directly to your business's WhatsApp Business account. These are not part of your ZaLink subscription and ZaLink does not control or refund them.
Every message the AI writes counts towards the allowance, whether it is sent automatically or kept as a draft for your team, including messages that hand a conversation to your team. When a plan's allowance for the month is used up, automatic AI replies stop until the next billing period starts or you move to a larger plan. Customer messages still arrive in your Inbox so your team can answer them.
2. Free trial
A new workspace starts with a free trial. No payment details are needed for the trial and nothing is charged automatically when it ends: to continue, you choose a plan. If you do not, your workspace is locked except for the Billing page: the AI stops replying, and customer messages are still saved, but your team cannot open them until you choose a plan. Your data is not deleted.
3. How you are billed
There are two ways a subscription can be billed. Your Billing page shows which one applies to you.
- Online card payment. You subscribe on a secure payment page provided by our third-party payment processing service provider. Your subscription renews automatically every month and your card is charged at the start of each monthly period until you cancel. ZaLink does not receive or store complete payment-card details.
- Manual billing. We agree the plan with you and send a payment request. Your plan runs for the period you paid for and is renewed when the next payment is received.
Online card payment is being introduced. Until it is switched on, all subscriptions use manual billing.
If you move from manual billing to online payment, online billing starts on the day you subscribe and replaces the rest of your manual billing period. [whether unused prepaid manual days are credited — to be confirmed].
4. Upgrades and downgrades
- Upgrades (online payment) take effect immediately. You are charged straight away for the difference, worked out for the days left in the current month.
- Downgrades (online payment) take effect at the end of the current monthly period. Until then you keep the current plan. No partial refund is made for the higher plan.
- Manual billing: contact us to change plan and we will confirm the price and the date the change applies.
5. Cancelling
Online payment: a workspace administrator can cancel at any time from Billing → Manage billing. Cancellation takes effect at the end of the current paid month: you keep full access until then and you are not charged again.
Manual billing: tell us by email at support@zalink.ai before your next payment is due.
Cancelling the subscription does not delete your workspace or its data. To have your data deleted, see Data Requests & Deletion.
6. Failed payments
If a renewal payment fails, your workspace is locked straight away except for the Billing page: the AI stops replying, and customer messages are still saved, but your team cannot open them until the payment succeeds. The payment is retried automatically, and access returns as soon as the payment succeeds or you update your card in Manage billing. Your data is not deleted because of a failed payment.
7. Refunds
We refund:
- Duplicate charges. If you are accidentally subscribed twice, the duplicate payment is refunded automatically.
- Charges made in error by ZaLink, such as a wrong amount.
- Where the law requires a refund.
Otherwise, subscription fees cover the month they are paid for and partial months are not refunded when you cancel or downgrade. [Any goodwill refund or service-credit policy — to be confirmed].
To ask for a refund, email support@zalink.ai from the workspace administrator's address with your workspace name and the charge date. Approved refunds are returned to the original payment method; how long the money takes to arrive depends on your bank.
8. Price changes
If we change the price of your plan, we will tell the workspace administrator by email at least 30 days before the new price applies to your subscription. You can cancel before then if you do not accept the change.
9. Questions
Billing questions: support@zalink.ai.